{"id":9887,"date":"2021-10-05T14:19:07","date_gmt":"2021-10-05T14:19:07","guid":{"rendered":"https:\/\/www.go-erp.eu\/2021\/10\/05\/microsoft-dynamics-365-ir-salesforce-crm-palyginimas\/"},"modified":"2026-05-10T21:54:31","modified_gmt":"2026-05-10T18:54:31","slug":"microsoft-dynamics-365-ir-salesforce-crm-palyginimas","status":"publish","type":"post","link":"https:\/\/go-erp.eu\/lt\/microsoft-dynamics-365-ir-salesforce-crm-palyginimas\/","title":{"rendered":"Microsoft Dynamics 365 ir Salesforce CRM palyginimas"},"content":{"rendered":"\n

Smalsumas yra \u017emogaus esmin\u0117 savyb\u0117. Klausimai apie tai kas geriau niekados nenutyla. Tarkime \u2013 Microsoft Excel laikmena ar Google Sheets? Abi si\u016blo tokias pa\u010dias galimybes, ta\u010diau jei tenka apdoroti didel\u0117s apimties duomenis, Excel n\u0117ra lygi\u0173. Kiekvienos stovyklos \u0161alininkai yra taip \u012fsitikin\u0119 savo pasirinkimu, kad gin\u010dai d\u0117l \u201eKuri geriau\u201c niekada nesiliaus.<\/h2>\n\n

\u00a0<\/p>\n\n

O kaipgi d\u0117l CRM sistem\u0173? Juk tinkamos CRM sistemos pasirinkimas tiesiogiai lemia, kaip efektyviai j\u016bs\u0173 komandos dirba ir s\u0105veikauja. Be to, tai yra j\u016bs\u0173 kliento pasitenkinimo garantija, leid\u017eianti pasiekti auk\u0161tos kokyb\u0117s darb\u0105 ir pagerinti klient\u0173 aptarnavimo kokyb\u0119. Galiausiai, tinkamai pasirinkta ry\u0161i\u0173 su klientais valdymo sistema (angl. Customer Relationship Management System, CRM) lemia, kaip j\u016bs\u0173 verslas augs. Daugiau apie CRM sistem\u0105 galite perskaityti m\u016bs\u0173 naujausiame straipsnyje<\/a><\/strong>.<\/p>\n\n

Rinkoje yra daugyb\u0117 CRM sistem\u0173 k\u016br\u0117j\u0173. Pa\u010dios stipriausios yra Microsoft Dynamics 365 ir Salesforce CRM. Dynamics 365 sistema \u2013 tai i\u0161mani\u0173 verslo aplikacij\u0173 linija, skirta verslo ir klient\u0173 santyki\u0173 valdymui (angl. ERP, CRM). Savo ruo\u017etu Saleforce teikia CRM paslaugas su papildom\u0173 verslo aplikacij\u0173 pasirinkimu.<\/p>\n\n

Skamba pana\u0161iai, tiesa? Kuri\u0105 gi sistem\u0105 rinktis ir kuo \u0161ios sistemos skiriasi? I\u0161siai\u0161kinkime ir palyginkime! Skyr\u0119 kelias minutes, susipa\u017einkite su trumpu skirtum\u0173 s\u0105ra\u0161u.<\/p>\n\n

\n\n\n\n\n\n\n\n\n
\u00a0<\/td>\nMicrosoft Dynamics 365 Sales Professional prenumerata <\/strong><\/td>\nSalesforce Enterprise prenumerata <\/strong><\/td>\n<\/tr>\n
Kainodara<\/td>\n65$\/m\u0117n. (m\u0117nesinis abonentas)<\/td>\n150$\/m\u0117n. (metinis abonentas)<\/td>\n<\/tr>\n
Lankstumas ir integravimo galimyb\u0117s<\/td>\nMa\u017eesnis program\u0117li\u0173 skai\u010dius AppSource platformoje. Natyvin\u0117 integracija su visais Microsoft Dynamics produktais.<\/td>\n3000+ program\u0117li\u0173 AppExchange platformoje. Program\u0117l\u0117ms ne i\u0161 AppExchange b\u016btinos papildomos jungtys, taip pat norint integruoti su VVS.<\/td>\n<\/tr>\n
Teisin\u0117 paslaugos sutartis (angl. SLA)<\/td>\n99.9% finansi\u0161kai apr\u016bpinta<\/td>\nTik pagal pareikalavim\u0105<\/td>\n<\/tr>\n
Dirbtinis intelektas<\/td>\nStandarti\u0161kai \u012fdiegtas.<\/td>\nTaip, bet tik u\u017e papildom\u0105 kain\u0105.<\/td>\n<\/tr>\n
Diegimo galimyb\u0117s<\/td>\nDebesyse, klient\u0173 infrastrukt\u016broje, hibridinis sprendimas.<\/td>\nTik debesyse.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

\u00a0<\/p>\n\n

\u017dvilgtelkime giliau.<\/h2>\n\n

\u00a0<\/p>\n\n

KAINODARA<\/h3>\n\n

Kalbant apie kainas, viskas yra \u0161iek tiek sud\u0117tingiau. Dynamics 365 kainodara yra daug sud\u0117tingesn\u0117 nei Salesforce, nes Microsoft si\u016blo ir CRM, ir VVS sprendimus. Ta\u010diau Microsoft leid\u017eia kur kas lengviau surinkti tobul\u0105 \u201erinkin\u012f\u201c, skirt\u0105 unikaliems \u012fmon\u0117s poreikiams.<\/p>\n\n

Be to, Dynamics 365 yra dvigubai pigesn\u0117 u\u017e Salesforce (65 USD u\u017e Dynamics 365 Sales Professional ir 150 USD u\u017e Salesforce Enterprise prenumerat\u0105). Be to, u\u017e pus\u0119 Dynamics 365 kainos gausite i\u0161sam\u0173, tvirt\u0105 CRM sprendim\u0105, apimant\u012f klient\u0173 valdymo (case management), bazin\u012f rinkodaros (basic marketing), pardavim\u0173 automatizavimo (sales force automation) bei klient\u0173 aptarnavimo (customer service) sprendimus. Salesforce Enterprise prenumerata si\u016blo pardavimo automatizavimo (Salesforce automation) sprendim\u0105 kaip pagrind\u0105, norint \u012fgalinti kitus modulius, naryst\u0117s kaina kyla.<\/p>\n\n

LANKSTUMAS IR INTEGRACIJA<\/h3>\n\n

Tikroji sistemos galia yra geb\u0117jimas integruotis su kitomis sistemomis (skaitykite daugiau apie CRM ir VVS integracijos prana\u0161umus<\/a><\/strong>). Did\u017eiulis Salesforce CRM prana\u0161umas yra tai, kad program\u0117li\u0173 parduotuv\u0117je jie si\u016blo daugiau tre\u010di\u0173j\u0173 \u0161ali\u0173 program\u0173 nei Microsoft AppSource platforma.<\/p>\n\n

Tuo tarpu Dynamics 365 yra i\u0161sami verslo program\u0173 ekosistema, sukurta remiantis Microsoft Azure debesijos ekosistemos pagrindu. Ji suteikia galimyb\u0119 skland\u017eiai integruoti \u012fvairias Microsoft programas, pvz., Dynamics 365 for Finance\/AX\/Supply Chain Management\/Business Central, Outlook, Microsoft 365, Power BI arba PowerApps.<\/p>\n\n

Salesforce yra tik CRM sistema, tad norint j\u0105 naudoti kartu su VVS ir kitais produktyvumo \u012frankiais (Office, Teams, Outlook ir kt.), reikia \u012fdiegti jungtis (angl. Connectors). Visa tai lemia tai, kad juo daugiau jung\u010di\u0173 naudojate – juo labiau padid\u0117ja kaina ir suma\u017e\u0117ja sistemos na\u0161umas.<\/p>\n\n

PASLAUG\u0172 TEISINIS SUSITARIMAS (Angl. Service Level Agreement, SLA)<\/h3>\n\n

Microsoft valdo savo pasaulin\u0119 debesijos infrastrukt\u016br\u0105, kuri veikia skaidriai ir u\u017etikrina finansi\u0161kai paremt\u0105 99,9% SLA, matuojam\u0105 m\u0117nesio intervalais. Salesforce SLA teikiama tik i\u0161ankstiniu susitarimu.<\/p>\n\n

DIRBTINIS INTELEKTAS<\/h3>\n\n

Pagrindinis skiriamasis Dynamics 365 ir Salesforce CRM bruo\u017eas yra dirbtinio intelekto pritaikymas, tod\u0117l j\u0173 pardavimo ir aptarnavimo \u012frankiai tampa protingesni.<\/p>\n\n

Microsoft sprendimuose dirbtinis intelektas yra giliai integruotas \u012f visus Dynamics 365 modulius. Sistemos dirbtinis intelektas teikia nat\u016bralios kalbos analiz\u0117s ir i\u0161manaus pardavimo prognozi\u0173 privalumus, o tai savo ruo\u017etu padidina darb\u0173 atlikimo greit\u012f ir klient\u0173 aptarnavimo kokyb\u0119.<\/p>\n\n

Salesforce Einstein AI savo ruo\u017etu yra teikiamas pagal prenumerat\u0105, ta\u010diau \u0161i funkcija naudoja gilius dirbtinio intelekto mokymosi algoritmus, kad suprast\u0173 kiekvienos \u012fmon\u0117s pardavimo proceso ypatybes ir pasi\u016blyt\u0173 patobulinimus. Naudojamas kartu su paslaug\u0173 ir rinkodaros \u012frankiais, Einstei AI funkcialumas gali generuoti atsakymus \u012f klient\u0173 klausimus ir pad\u0117ti rinkodaros specialistams pasirinkti efektyviausias strategijas.<\/p>\n\n

DIEGIMO GALIMYB\u0116S<\/h3>\n\n

Visi\u0161kai suprantama, kad ateitis priklauso debes\u0173 technologijoms. Ta\u010diau kai kurioms organizacijoms svarbu sistem\u0105 ir informacij\u0105 laikyti savo serveriuose. Skirtingai nuo Salesforce, Dynamics 365 sistem\u0105 galima diegti debesyje, kliento vietin\u0117je infrastrukt\u016broje arba kaip hibridin\u012f sprendim\u0105. Salesforce sistem\u0105 galima diegti tik debesyje.<\/p>\n\n

\u00a0<\/p>\n\n

I\u0160VADA<\/h2>\n\n

Abi sistemos yra labai pana\u0161ios savo funkcionalumu, ta\u010diau verta pamin\u0117ti, kad velnias slypi detal\u0117se. Ir vis d\u0117lto, kaip gi i\u0161sirinkti tinkamiausi\u0105? Atsakymas paprastas – tai priklauso nuo j\u016bs\u0173 verslo poreiki\u0173 ir esamos situacijos.<\/p>\n\n

Jei j\u016bs jau naudojate kuri\u0105 nors Microsoft<\/a> verslo program\u0117l\u0119 ir diegimo kaina jums aktuali, Dynamics 365 \u2013 jums. U\u017e ma\u017eesn\u0119 m\u0117nesio kain\u0105 Dynamics jums suteiks daug daugiau, nei Salesforce. Be to, \u012f Dynamics 365 kain\u0105 \u012fskai\u010diuota ir 99,9% SLA. Prie \u0161i\u0173 privalum\u0173 prid\u0117kite ir galimyb\u0119 \u012fsidiegti Dynamics 365 savo serveriuose. Kita vertus, verta rinktis Salesforce CRM, jei jums aktualu gausyb\u0117 tre\u010di\u0173j\u0173 \u0161ali\u0173 program\u0117li\u0173 ir galingesnis dirbtinio intelekto palaikymas.<\/p>\n\n

Vis dar dvejojate ar neaste tikri koki\u0105 ry\u0161i\u0173 su klinetais valdymo sistem\u0105 pasirinkti? I\u0161sklaidykime j\u016bs\u0173 abejones kartu<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Smalsumas yra \u017emogaus esmin\u0117 savyb\u0117. Klausimai apie tai kas geriau niekados nenutyla. Tarkime \u2013 Microsoft Excel laikmena ar Google Sheets? Abi si\u016blo tokias pa\u010dias galimybes, ta\u010diau jei tenka apdoroti didel\u0117s apimties duomenis, Excel n\u0117ra lygi\u0173. Kiekvienos stovyklos \u0161alininkai yra taip \u012fsitikin\u0119 savo pasirinkimu, kad gin\u010dai d\u0117l \u201eKuri geriau\u201c niekada nesiliaus. \u00a0 O kaipgi d\u0117l CRM […]<\/p>\n","protected":false},"author":2,"featured_media":9890,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[141],"tags":[],"class_list":["post-9887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-lt"],"yoast_head":"\nPalyginimas Dynamics 365 ir Salesforce CRM | Naujienos | GO-ERP<\/title>\n<meta name=\"description\" content=\"Nusprend\u0117te \u012fdiegti ry\u0161i\u0173 su klientais valdymo (CRM) sistem\u0105, bet ne\u017einote, kuri yra geresn\u0117? 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