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Do you know how to earn customers for life with world-class service delivered across all channels?

Dynamics 365: Earn Customers for life with world-class service delivered across all channels

Microsoft Dynamics 365 unifies Microsoft’s CRM and ERP cloud solutions into a single cloud service with purpose-built business applications that work together seamlessly.

Empower Agents, Wow Customers

Make every interaction matter with case management tools that empower agents to deliver service excellence. Deliver a personalized service and resolve issues promptly with complete relationship information accessible in a single interface by desktop, mobile and tablet devices.

Dynamics 365 process flows provide prescriptive advice that guide agents to successful outcomes by following your business rules and best practices.

Service Agility

Respond quickly, prioritize issues and adhere to service level agreements. Trigger notifications that alert managers if unresolved issues are at risk of breaching SLA conditions enabling corrective action to be taken to preserve service quality and protect relationships.

Create Consistency & Loyalty At All Touch Points

Enable customers to engage you effortlessly through the channel of their choice using any device - and collect their feedback after every interaction:

  • Deploy Dynamics 365 self-service web portals enabling customers to search for answers, make service requests and check the status of cases.
  • Analyze interactions using Microsoft Social Engagement and use social data including sentiment analysis and intent tags to trigger CRM cases.
  • Use integrated surveys collect customer feedback and ratings to enrich data and identify performance gaps in your products and service delivery.

Service Intelligence

Identify trends and gain powerful insights into customer behavior, agent productivity and service experiences.

Interactive dashboards utilize analytics and provide advanced visualizations for actionable insights that help teams continuously improve service metrics and earn loyalty.

Provide The Right Answers, At The Right Time

Share solutions to frequently encountered questions and issues in unified CRM knowledge articles that enable agents to easily find and share the right answers.