Current State of Dynamics 365 Systems’ Support
Microsoft’s decision to end the support for legacy versions of MS Dynamics AX is a fact that many AX customers need to take serious note of. Microsoft has officially ceased supporting legacy versions of MS Dynamics AX including AX 2009, AX 2012, and AX 2012 R2. As of January 10, 2023, security hotfixes are no longer being released for the AX 2012 R3 version. This means that there will be no further non-security hotfixes, no new localization/regulatory updates, and no future enhancements made to these versions.
| Dynamics 365 System | Start of Support | End of Support | End of Security Hotfixes |
| Dynamics AX 4.0 | 2006-09-10 | 2011-10-11 | 2016-10-11 |
| Dynamics AX 2009 | 2008-08-14 | 2018-10-09 | 2022-04-12 |
| Dynamics AX 2012 | 2011-09-25 | 2018-10-09 | 2022-04-12 |
| Dynamics AX 2012 R2 | 2013-02-19 | 2018-10-09 | 2022-04-12 |
| Dynamics AX 2012 R3 | 2014-04-01 | 2021-10-12 | 2023-01-10 |
| Dynamics CRM 2016 | 2015-11-30 | 2021-01-12 | 2026-01-13 |
| Dynamics 365 Finance and Operations | 2016-02-19 | On-going | On-going |
| Dynamics 365 Field Service | 2016-03-02 | On-going | On-going |
| Dynamics 365 Business Central | 2016-11-01 | On-going | On-going |
| Dynamics 365 Finance and Operations (on-premises) | 2017-01-15 | On-going | On-going |
| Dynamics 365 Commerce | 2017-07-10 | On-going | On-going |
| Dynamics 365 Business Central on-premises (Modern Policy) | 2019-10-01 | On-going | On-going |
| Dynamics 365 Human Resources | 2020-03-27 | On-going | On-going |
| Dynamics 365 Project Operations | 2020-10-01 | On-going | On-going |
What are your options?
- Continue with your current version of Dynamics AX
Keeping the current version of Dynamics AX is still a possibility, however, you must remember that there will not be any mainstream support available for it or future hotfixes.
- Upgrade to Microsoft Dynamics 365
You may be thinking that Dynamics 365 is not the answer for your business. You may feel like it’s too soon and you don’t have time to learn another software.
Here’s the truth: no matter how you deal with your current situation, it will eventually lead you to Dynamics 365. Time is running low and considering upgrading to Dynamics 365 should be in your plans.
How can we help?
While the decision to migrate to Dynamics 365 is complicated, it’s important to evaluate your current support partner early in the process so that you can plan appropriately. We understand that changes and new solution implementations might be hard to overcome. As a seasoned Microsoft Dynamics Partner, we offer free assessments of your current Dynamics AX implementation. We’ll supply recommendations for how best to implement Dynamics 365 or alternatively offer our support services for Microsoft Dynamics AX
If you don’t have a trusted maintenance partner for Dynamics AX — let us know; we’re here to help!
Interested in migration tools or need more detailed information about our migration services? Read more on migration tools and services that can ease your transition to Dynamics 365.
