Dynamics 365 Managed Services & Support
Real People, Real Solutions – Experience Support Made Personal
Why Choose GO-ERP for Dynamics 365/AX Managed Services?
- People-Centered – We don’t treat customers like tickets. We take the time to understand your goals and deliver tailored solutions.
- Fast issue resolution – Our quick, expert support minimizes downtime and keeps your operations running smoothly.
- Proactive monitoring – We prevent issues before they happen with smart monitoring and performance-focused solutions.
- ERP expertise – Deep knowledge of Dynamics 365 & AX across industries like manufacturing, retail, logistics, finance, and construction.
- Trusted partner – Over 90% of clients would recommend us, with many staying for over 10 years.
- Global support – With offices in Lithuania, Poland, and the UK, we serve businesses around the world.
Mark Nixon
Director at GO-ERP, UK
With over 30 years of experience in ERP software and services, my journey began on the front lines of user support at a local VAR help desk. That hands-on start taught me the lasting value of human connection in technology—a principle I bring to every engagement.
Having held every major role in ERP implementation and led cross-functional teams across Europe, I combine deep technical knowledge with a strong focus on personalized, practical support. From resolving minor issues to guiding complex integrations, I’m here to ensure your Dynamics 365 journey is smooth and successful.
Let’s work together to align technology with your business goals—effectively, efficiently, and with lasting impact.
Our Clients:
“For several years GO-ERP team has been helping us to maintain and customize our Microsoft Dynamics AX 2012 system, which supports our high volume retail and wholesale business.
The company has played a vital role in several of our key projects with MS Dynamics AX 2012 on business process automation and optimization, providing both solution design and implementation services.
We highly appreciate the level of assurance that GO-ERP provides us.”
Gerry Martyn
Head of IT Logistics and Customer Service at Eason
"We are pleased with the smooth work with GO-ERP as our comments or requests are responded to immediately. The best praise is the new orders for additional jobs, which are unlikely to decrease."
Andrius Jurginaitis
IT Director
"ZELLAG is an international company based in Europe and operating all over the world. Most of the good experience with Microsoft Dynamics D365 have been driven by the support of our partner GO-ERP. GO-ERP has been with us, not only by giving us help in training on how to manage the project properly, but also as partners, advising us on how to improve it. The services provided by GO-ERP experts from different ERP fields are of the highest quality and have been successfully completed."
José Arriaza
Operations & Logistics Manager at Zellag
"Thank you for your kind and professional approach, albeit to the small number of our users. We greatly appreciate the cooperation with GO ERP and look forward to developing it further."
Aleksandr Kovaljov
CEO
"We were very pleased with the GO-ERP communication – all the information, the solution of problems from single hands. There was no need to be a courier of information. The work went really well due to the quick response of GO-ERP to any problems that has arisen and their quick solutions."
Aurelius Stropus
Deputy Director
"GO-ERP was our partner in the international deployment of Dynamics AX 2012 R3 in the UK, France, Germany, the Netherlands and Spain. As a fast-growing business, we need a strong, flexible partner who can turn our management team's high business requirements into a fully functional system for end users.
The GO-ERP team was involved in all stages from the analysis, design and development of the solution to the testing and implementation of the new system. Our final phase of the project in Spain was completed from start to finish in just 18 weeks! We are pleased with the results."
Adrian Rooke
Executive Director
"We are pleased with the smooth work with GO-ERP as our comments or requests are responded to immediately. The best praise is the new orders for additional jobs, which are unlikely to decrease."
Andrius Jurginaitis
IT Director
“For several years GO-ERP team has been helping us to maintain and customize our Microsoft Dynamics AX 2012 system, which supports our high volume retail and wholesale business.
The company has played a vital role in several of our key projects with MS Dynamics AX 2012 on business process automation and optimization, providing both solution design and implementation services.
We highly appreciate the level of assurance that GO-ERP provides us.”
Gerry Martyn
Head of IT Logistics and Customer Service at Eason
"ZELLAG is an international company based in Europe and operating all over the world. Most of the good experience with Microsoft Dynamics D365 have been driven by the support of our partner GO-ERP. GO-ERP has been with us, not only by giving us help in training on how to manage the project properly, but also as partners, advising us on how to improve it. The services provided by GO-ERP experts from different ERP fields are of the highest quality and have been successfully completed."
José Arriaza
Operations & Logistics Manager at Zellag
"Thank you for your kind and professional approach, albeit to the small number of our users. We greatly appreciate the cooperation with GO ERP and look forward to developing it further."
Aleksandr Kovaljov
CEO
"We were very pleased with the GO-ERP communication – all the information, the solution of problems from single hands. There was no need to be a courier of information. The work went really well due to the quick response of GO-ERP to any problems that has arisen and their quick solutions."
Aurelius Stropus
Deputy Director
"GO-ERP was our partner in the international deployment of Dynamics AX 2012 R3 in the UK, France, Germany, the Netherlands and Spain. As a fast-growing business, we need a strong, flexible partner who can turn our management team's high business requirements into a fully functional system for end users.
The GO-ERP team was involved in all stages from the analysis, design and development of the solution to the testing and implementation of the new system. Our final phase of the project in Spain was completed from start to finish in just 18 weeks! We are pleased with the results."
Adrian Rooke
Executive Director
What do we offer:
Maintenance & Optimization
We ensure smooth system performance by optimizing application code and improving SQL database efficiency, helping your Dynamics platform run at its best.
Custom Solutions & Updates
We handle the implementation of necessary updates and develop localized solutions tailored to the unique requirements of specific markets, ensuring compliance and operational effectiveness across regions.
Post-Installation Support
We provide ongoing maintenance and expert troubleshooting after system deployment, ensuring your Dynamics environment remains stable, secure, and fully supported.
User Training & Consulting
We offer training sessions and consulting services to help businesses maximize their ERP capabilities, empowering teams to use Microsoft Dynamics efficiently and strategically.
Microsoft Partnership & Mediation
We facilitate direct communication with Microsoft for matters related to licensing, system updates, and technical support, streamlining your ERP management process.
Administration & Environment Management
We provide ongoing maintenance and troubleshooting support after system deployment, ensuring your Microsoft Dynamics solution remains reliable and fully optimized over time.
All Dynamics 365 services from a single provider
We will provide the required full-scope information about the most suitable solutions for your business, support all versions of Microsoft Dynamics AX as well as the latest Microsoft Dynamics 365 applications. In our activities, there is tracking of Microsoft releases, updates and system changes, so we can timely inform you about system improvement possibilities.
GO-ERP manages its performance to ensure our specialists’ team is AVAILABLE, COMPETENT and provides a QUICK and PROFESSIONAL service. We are always grateful when our customers RECOMMEND us as the reliable partner who helps them pursue their business objectives.
- System functionality development.
- Post-installation system maintenance.
AX/D365 SYSTEMS DEVELOPMENT, IMPLEMENTATION OF NEW MODULES
Our Microsoft-certified specialists provide programming and consulting services for these systems and modules:
- Modules:
- General Ledger
- Accounts payable
- Accounts receivable
- Budget planning
- Cash and bank management
- Cost accounting
- Fixed assets
- Warehouse management
- Inventory management
- Transport management
- Product information management
- Engineering change management
- Sourcing and source selection
- General planning
- Production
- Asset management
- Service management
- Sales and marketing, pricing management
- Returns management
- Power BI analytics
- Power Apps
Open weekdays, 8am-5pm (except Lithuanian public holidays).
DYNAMICS 365 TRAINING, CONSULTING AND TESTING TOOLS (RSAT)
We provide the following Dynamics 365 technology training:
- Programming
- Finance & Supply Chain Management modules:
- General Ledger
- Accounts Payable
- Accounts Receivable
- Budgeting
- Cash and Bank Management
- Cost accounting
- Fixed assets
- Warehouse management
- Inventory management
- Transport management
- Product information management
- Engineering change management
- Sourcing and source selection
- Overall planning
- Production
- Asset management
- Service management
- Sales, marketing and pricing management
- Returns management
- Power BI
- Power Apps
- Automated test preparation (RSAT).
MEDIATION WITH MICROSOFT
- We are official Microsoft partners.
- We help our clients in their dealings with Microsoft on various issues that arise during the course of the project or in the service (licensing, system operation, etc.).
ACTIVE DIRECTORY, OFFICE 365, TEAMS, SHAREPOINT, D365 ADMINISTRATION, USER ADMINISTRATION
We provide an administration service – on-boarding/off-boarding a new employee to the company’s systems:
- Mailboxes
- Office 365
- SharePoint
- Teams
- Dynamics 365
- Other enterprise systems.
ADMINISTERING VERSIONS OF DYNAMICS 365 ENVIRONMENTS
- We follow Microsoft’s update roadmap and keep the customer informed.
- We manage the upgrade of LCS environments.
- We plan and execute version changes of environments according to customer needs.
IMPLEMENTATION OF CHANGES
- We provide the client with information, coordinate and take care of the strategy for implementing changes between environments.
- We manage the merging of changes into versions.
- We manage version planning.
- Ensuring that versions are executed at a time that suits the client (outside of work).
PREPARING AND ADMINISTERING ENVIRONMENTS, MONITORING, RESTORING PERFORMANCE
We provide the client with information, coordinate and take care of setting up and administering the environments:
- We create an environment plan during project planning.
- We manage and coordinate the launch of the environments with Microsoft.
- We develop the environments.
- We take care of data backup to the required environments.
- We provide support in case of interruptions due to erroneous situations.
SYSTEMS OPTIMISATION
We work on the following system optimization tasks:
- Software code optimization.
- Optimization of the software code, including indexes (searches find data faster).
- Automation of manual actions, e.g. by moving jobs to night work.
- Adapting processes to work in a different way, taking the load off the system:
- Integrating the VMS with external systems.
- Automating data loading in other ways.
- Moving analytics reports from the VMS system to PowerBI.
- Performing calculations with automated tasks during off-hours.
- Using Power Apps solutions to get data into the VMS faster.
- And more.
We work with all Microsoft products:
Service plans
GO-ERP offers different levels of Microsoft Dynamics 365 support according to the client’s needs. Available DEDICATION of specialists, RESPONSE TIME as required by your business, and OPERATIVENESS according to the client-tailored service plans:
Tier 1
Support level-
Full service by GO-ERP
-
Recurring situations
-
Easily identifiable problems
- Transparency – all requests are registered in the service system; the customer is automatically informed about the changes on the task,
- Quality control – each month we coordinate the closing of works,
- We assure confidentiality and access security,
- Our work fully complies with GDPR requirements,
- We invest in our employees – constantly learn and get certified, follow Microsoft innovations,
- Ensuring the substitutability of the specialists.
- Our Dynamics AX enterprise resource management system is integrated with the order management system,
- We use Power BI to monitor the service quality,
- We plan meetings, provide services to the clients in the MS Teams,
- Microsoft Power Apps to plan office meetings and holidays,
- Performance evaluation interviews and results aggregation are planned in SharePoint forms,
- We implement our created solutions – SAF, i.SAF, SEPA.
