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Dynamics 365 Managed Services & Support

Any situations has its own solution! Benefit from GO-ERP expertise and experience

Full Microsoft Dynamics 365/AX support and managed services for all versions. Ensure lower system disturbances, get custom solutions and necessary updates and on time.

We focus our Dynamics 365/AX support services and maintenance on the creation of long-term relationships

For over 10 years we have been taking care of the Microsoft Dynamics 365 enterprise resource planning systems, ensuring everyday business process stability in a range of companies as well as the state institutions in Lithuania and abroad.

Complex decisions and fast services

Across Lithuania, Poland and the UK, our teams serve customers worldwide

Personal touch of partnership with every client

All Dynamics 365 services from a single provider

We will provide the required full-scope information about the most suitable solutions for your business, support all versions of Microsoft Dynamics AX as well as the latest Microsoft Dynamics 365 applications. In our activities, there is tracking of Microsoft releases, updates and system changes, so we can timely inform you about system improvement possibilities.

GO-ERP manages its performance to ensure our specialists’ team is AVAILABLE, COMPETENT and provides a QUICK and PROFESSIONAL service. We are always grateful when our customers RECOMMEND us as the reliable partner who helps them pursue their business objectives.

AX/D365 SYSTEMS DEVELOPMENT, IMPLEMENTATION OF NEW MODULES

More about programming and consulting

Our Microsoft-certified specialists provide programming and consulting services for these systems and modules:

  • Modules:
    • General Ledger
    • Accounts payable
    • Accounts receivable
    • Budget planning
    • Cash and bank management
    • Cost accounting
    • Fixed assets
    • Warehouse management
    • Inventory management
    • Transport management
    • Product information management
    • Engineering change management
    • Sourcing and source selection
    • General planning
    • Production
    • Asset management
    • Service management
    • Sales and marketing, pricing management
    • Returns management
  • Power BI analytics
  • Power Apps

Open weekdays, 8am-5pm (except Lithuanian public holidays).

DYNAMICS 365 TRAINING, CONSULTING AND TESTING TOOLS (RSAT)

More about technology training

We provide the following Dynamics 365 technology training:

  • Programming
  • Finance & Supply Chain Management modules:
    • General Ledger
    • Accounts Payable
    • Accounts Receivable
    • Budgeting
    • Cash and Bank Management
    • Cost accounting
    • Fixed assets
    • Warehouse management
    • Inventory management
    • Transport management
    • Product information management
    • Engineering change management
    • Sourcing and source selection
    • Overall planning
    • Production
    • Asset management
    • Service management
    • Sales, marketing and pricing management
    • Returns management
  • Power BI
  • Power Apps
  • Automated test preparation (RSAT).

MEDIATION WITH MICROSOFT

More about our partnership with Microsoft
  • We are official Microsoft partners.
  • We help our clients in their dealings with Microsoft on various issues that arise during the course of the project or in the service (licensing, system operation, etc.).

ACTIVE DIRECTORY, OFFICE 365, TEAMS, SHAREPOINT, D365 ADMINISTRATION, USER ADMINISTRATION

More about administration work

We provide an administration service – on-boarding/off-boarding a new employee to the company’s systems:

  • Mailboxes
  • Office 365
  • SharePoint
  • Teams
  • Dynamics 365
  • Other enterprise systems.

ADMINISTERING VERSIONS OF DYNAMICS 365 ENVIRONMENTS

More about installing and managing updates
  • We follow Microsoft’s update roadmap and keep the customer informed.
  • We manage the upgrade of LCS environments.
  • We plan and execute version changes of environments according to customer needs.

IMPLEMENTATION OF CHANGES

More on implementing changes in environments
  • We provide the client with information, coordinate and take care of the strategy for implementing changes between environments.
  • We manage the merging of changes into versions.
  • We manage version planning.
  • Ensuring that versions are executed at a time that suits the client (outside of work).

PREPARING AND ADMINISTERING ENVIRONMENTS, MONITORING, RESTORING PERFORMANCE

More on system maintenance

We provide the client with information, coordinate and take care of setting up and administering the environments:

  • We create an environment plan during project planning.
  • We manage and coordinate the launch of the environments with Microsoft.
  • We develop the environments.
  • We take care of data backup to the required environments.
  • We provide support in case of interruptions due to erroneous situations.

SYSTEMS OPTIMISATION

More on optimization work

We work on the following system optimization tasks:

  • Software code optimization.
  • Optimization of the software code, including indexes (searches find data faster).
  • Automation of manual actions, e.g. by moving jobs to night work.
  • Adapting processes to work in a different way, taking the load off the system:
    • Integrating the VMS with external systems.
    • Automating data loading in other ways.
    • Moving analytics reports from the VMS system to PowerBI.
    • Performing calculations with automated tasks during off-hours.
    • Using Power Apps solutions to get data into the VMS faster.
    • And more.

Service plans

GO-ERP offers different levels of Microsoft Dynamics 365 support according to the client’s needs. Available DEDICATION of specialists, RESPONSE TIME as required by your business, and OPERATIVENESS according to the client-tailored service plans:

Tier 1

Support level
  • Full service by GO-ERP
  • Recurring situations
  • Easily identifiable problems

Tier 2

Support level
  • Consultations
  • Recovery from malfunctioning by roundabout
  • Infrastructure works

Tier 3

Support level
  • System modification works
  • System design, implementation
  • Training
We have been certified for the LST EN ISO 9001:2015, and still continuously improve our own processes and systems to provide top services
  • Transparency – all requests are registered in the service system; the customer is automatically informed about the changes on the task,
  • Quality control – each month we coordinate the closing of works,
  • We assure confidentiality and access security,
  • Our work fully complies with GDPR requirements,
  • We invest in our employees – constantly learn and get certified, follow Microsoft innovations,
  • Ensuring the substitutability of the specialists.
GO-ERP works with the world-recognized solutions and modifies the Microsoft applications for everyday performance
  • Our Dynamics AX enterprise resource management system is integrated with the order management system,
  • We use Power BI to monitor the service quality,
  • We plan meetings, provide services to the clients in the MS Teams,
  • Microsoft Power Apps to plan office meetings and holidays,
  • Performance evaluation interviews and results aggregation are planned in SharePoint forms,
  • We implement our created solutions – SAF, i.SAF, SEPA.

Contact us to find the best solution for your business

Send us a message