Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM

Unique solutions for more effective sales!

Benefits of CRM system for your business

Microsoft CRM solutions help both small and large companies to organise a faster and smoother sales process, increase team productivity, conversion rates and sales volumes.

more sales growth*
0 %
users report that CRM improves customer satisfaction*
0 %
companies consider CRM systems to be essential to achieve their objectives*
0 %

Answer few short questions, and discover which of our Dynamics 365 CRM implementations is the best fit for your business

GO-SalesAssist plug-in – an essential tool for every sales manager

A tool for finding potential customers

  • Discover advanced search capabilities that go beyond traditional methods.

Address autofill

  • Automate the process of filling in the address information of a legal entity.

VAT code validation

  • Check the VAT code of European Union legal entities directly in Dynamics 365.

Integration with open data platforms

  • Business data is automatically populated using the Okredo Open Data Platform.

Microsoft Sales Copilot - more happy customers with less effort and saved time!

Microsoft Dynamics 365 Copilot is the world’s first artificial intelligence tool for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions.


  • Offers actions that automate repetitive tasks
  • Optimises task prioritisation and management.
  • Allows you to focus on the most important activities.


  • It helps you predict customer behaviour, trends and potential sales opportunities.
  • Offers actionable recommendations based on historical data and patterns.


  • Provides real-time support.
  • Resolve customer queries and problems faster and without disturbing other colleagues.


  • By analysing customer data, IoT helps to tailor information in a more personal and effective way.
  • Helps you respond to customer queries in a timely manner.

The Customer Journey with Microsoft Dynamics 365 CRM

1. Awareness

Reasearching options

Marketing automation platform

Social media

Anonymous visits

2. Consideration

Getting educated on services/benefits

Dynamics 365 CRM:
Leads Entity

3. Convert

Confirming the partnership

Dynamics 365 CRM:
Opportunity entity

4. Loyalty

Continuing to use services and request support

Dynamics 365 CRM:
Account entity and/or Primary Contact

5. Advocacy

Recommending service

to collegues

Dynamics 365 CRM:
Account entity and/or Primary Contact

Microsoft Dynamics 365 CRM solutions

Build closer relationships with your customers – this helps you build stronger relationships and more deals.

Create personalised customer shopping experiences at every touchpoint to attract more customers and earn their loyalty faster.

Attract loyal customers with tools to ensure a seamless customer experience across channels.

Provide proactive services that solve customer problems, increase customer confidence and reduce your operating costs.

Try out the CRM system’s capabilities online


As a certified long-term Microsoft partner, GO-ERP has proven that it helps its customers to leverage the power of Microsoft Dynamics business applications to manage their day-to-day processes and operations more effectively. Get in touch and our experienced specialists will be happy to share their expertise and accelerate your company’s digital transformation.

Dynamics 365 rollouts


You can manage your business more efficiently today! We’ll help you implement the best CRM solutions immediately.

Fill in the form and trust our experienced experts to optimise your business management with Microsoft Dynamics 365 quickly and flexibly.

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