Microsoft Dynamics 365 Customer Service is a CRM software designed to manage essential customer support processes. Optimize customer interactions, see revenue opportunities, and team collaboration for more effective client service.
Why choose is Microsoft Dynamics 365 Customer Service?
When your business is growing fast and the number of clients you need to service is increasing, tracking orders, managing customer interactions, support tickets, and service engagements becomes increasingly difficult.
Dynamics 365 Customer Service offers you a solution that integrates with your existing systems, which provides a complete view of customer data and interactions. With AI tools, user-friendly interface and other capabilities your support staff can easily deliver personalized, efficient, and consistent customer service across multiple channels. Your clients receive quality service that guarantess customer satisfaction and secures loyalty.
MULTI-CHANNEL SUPPORT EFFORTS
Application integrates with multiple channels (chat, phone, e-mail, social media) which allows customers to contact you in their preferred way and enables supports agents to handle requests quickly and efficiently.
VALUABLE AI INSIGHTS AND TOOLS
Dynamics 365 Customer Service connects with Copilot, which provides analytics, reports and dashboards to help agents, track service levels, optimize performance and recommends decisions based on historical data.
CUSTOMER SERVICE CENTRALIZATION
Consolidates customer issues and feedback through case management. Helps to respond on time with Service Level Agreements (SLAs) and utilizes customer feedback and surveys to collect insights for service improvement.
INTEGRATION WITH MICROSOFT ECOSYSTEM
Customer service easily integrates with other Dynamics 365 applications such as Sales, Field Service, Marketing, which provides a full 360-degree view of customer interactions, which allows for better client satisfaction and experience.
Take a glimpse into the features of Dynamics 365 Customer Service
Make Support Agents Work Effortless
Maximize agent productivity and service quality, with AI tools that make support tasks easy, provide real-time assistance, and enhance communication. These tools integrate with all Dynamics CRM systems for a unified customer view and workflow optimization, for better efficiency and personalized service.
Enable Intelligent Self-Service
AI-powered virtual agents and knowledge base portals help enhance customer service by providing instant, 24/7 support and accurate self-service options, significantly improving efficiency and customer satisfaction.
Optimize Service Operations
Meet Customers Where They Are
With Dynamics 365 Customer Service provide consistent and effective service across multiple channels, from traditional to digital. Integration of these interactions into a unified system and considering individual preferences, can enhance customer satisfaction, increase loyalty, and improve overall service efficiency.
Show Customers You Know Them
Emphasize personalized customer interactions by recognizing and connecting with customers quickly. Using data analytics and insights access customer history and preferences immediately, make customized communications and solutions to individual needs. This increases customer satisfaction by making interactions feel more personal and attentive.
If you need more detailed information about use-cases and benefits of Dynamics 365 Customer Service you can refer to Microsoft’s official learning resource site. Don’t hesitate to contact us and we will provide you with the full overview of this application.
Why let us take care of your CRM?
- We’re an official Microsoft partner with licensed, highly skilled programmers and consultants.
- We implement a whole suite of Dynamics 365 ERP, CRM, Power Platform and custom solutions.
- We have a deep understanding of not only technical capabilities, but also corporate needs and business process management.
- We successfully completed more than 25 international projects and even more local ones.
Let’s create the edge your business needs!
Sign-up for a Dynamics 365 Customer Service CRM audit and re-evaluate your customer support processes. Our specialists will evaluate your system, pinpoint improvement areas, and present effective solutions to increase your customer service operation speed and quality. Use this opportunity optimize your business operations.
