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The End of Dynamics AX Support- and What You Need To Know

Microsoft’s decision to end the support for legacy versions of MS Dynamics AX is a fact that many AX customers need to take serious note of. 

Microsoft has officially ceased supporting legacy versions of MS Dynamics AX including AX 2009, AX 2012, and AX 2012 R2. The AX 2012 R3 version’s security hotfixes will be stopped by the 10th of January in 2023. This means that there will be no further non-security hotfixes, no new localization/regulatory updates, and no future enhancements made to these versions.

Learn more about our ongoing maintenance services for Dynamics AX.

Current State of Dynamics 365 Systems’ Support 

Dynamics 365 SystemStart of SupportEnd of SupportEnd of Security Hotfixes
Dynamics AX 4.02006-09-102011-10-112016-10-11
Dynamics AX 20092008-08-142018-10-092022-04-12
Dynamics AX 20122011-09-252018-10-092022-04-12
Dynamics AX 2012 R22013-02-192018-10-092022-04-12
Dynamics AX 2012 R32014-04-012021-10-122023-01-10
Dynamics CRM 20162015-11-302021-01-122026-01-13
Dynamics 365 Finance and Operations2016-02-19On-goingOn-going
Dynamics 365 Field Service2016-03-02On-goingOn-going
Dynamics 365 Business Central2016-11-01On-goingOn-going
Dynamics 365 Finance and Operations (on-premises)2017-01-15On-goingOn-going
Dynamics 365 Commerce2017-07-10On-goingOn-going
Dynamics 365 Business Central on-premises (Modern Policy)2019-10-01On-goingOn-going
Dynamics 365 Human Resources2020-03-27On-goingOn-going
Dynamics 365 Project Operations2020-10-01On-goingOn-going


What are your options?

  • Continue with your current version of Dynamics AX  

Keeping the current version of Dynamics AX is still a possibility, however, you must remember that there will not be any mainstream support available for it or future hotfixes. 

  • Upgrade to Microsoft Dynamics 365 

You may be thinking that Dynamics 365 is not the answer for your business. You may feel like it’s too soon and you don’t have time to learn another software.  

Here’s the truth: no matter how you deal with your current situation, it will eventually lead you to Dynamics 365. Time is running low and considering upgrading to Dynamics 365 should be in your plans. 

How can we help? 

While the decision to migrate to Dynamics 365 is complicated, it’s important to evaluate your current support partner early in the process so that you can plan appropriately. As a seasoned Microsoft Dynamics Partner, we offer free assessments of your current Dynamics AX implementation. We’ll supply recommendations for how best to implement Dynamics 365 (AX), and we will also show you how Microsoft can help. We understand that changes and new solution implementations might be hard to overcome.

If you don’t have a trusted maintenance partner for Dynamics AX — let us know; we’re here to help!

Interested in migration tools or need more detailed information about our migration services? Read more on migration tools and services that can ease your transition to Dynamics 365.

If you are looking for innovative solutions and are wanting to improve your business processes, book a free consultation with us and let’s talk about how we can work together for a better future for your business!

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